One of the nation’s preeminent pediatric hospitals was facing administrative costs that were growing at a pace that exceeded its admissions and gross revenue growth. At the same time, CHOP leadership felt it was crucial to increase their patient’s experience. The unneeded complexity in its systems and processes had made it too onerous for CHOP patients to deal with the organization.
Accelare worked with CHOP leadership to transform the organization from both an operational efficiency and patient experience perspective . Rising administrative costs were addressed with several initiatives centered around core process redesign, patient access and revenue cycle, supply chain management and information technology. Accelare also worked with CHOP leadership to launch the ”Ideal Patient Experience” campaign which put CHOP’s employees’ focus where it belonged –on the patient. Accelare worked with CHOP executives to develop and implement the operating model that would deliver on both operational efficiency and patient experience.
After both decreasing their administrative expenses and rallying the organization around the “Ideal Patient Experience” campaign, CHOP was able to regain its position as the Number #1 rated pediatric hospital in the country.