Rich has been on the front line of the business process reengineering, balanced scorecard, business architecture and capability management developments. This blend of experiences has led to the development of many practical tools and methods to orchestrate sustainable change.
He has led a number of successful dynamic business architecture projects. For example, at Intercontinental Hotels Group, he helped achieved dramatic results by strategically refocusing work around strategic capabilities, implementing cost structure reductions of 30% while strengthening brands and increasing client market capitalization. His worked has been recognized with the 2004 "Excellence in Practice" citation for managing change from ASTD.
At a Global Risk Management company, he built a capability roadmap and aligned the IT funding model to the business based on capability contribution. As a result, the company abandoned plans to outsource major parts of IT.
Prior to consulting, Rich was part of the Quality Improvement team and Analog Devices and was the Director of Transformation at the Faxon Company where he led an enterprise-wide reengineering effort.
He is the lead author of Measure Up! How to Measure Corporate Performance (Blackwell, 2nd ed. 1995), Corporate Renaissance: The Art of Reengineering (Blackwell, 1994) and The Capable Company: Building the capabilities that make strategy work (Blackwell, 2003).
Rich received his MBA from the University of Massachusetts and a BS in Finance from Boston College.