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Enterprise platform to enable the Strategy-to-Execution Process

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Landon Cook

Recent Posts by Landon Cook:

by Landon Cook, on Sep 25, 2020 2:44:55 PM

Let me tell you about Bob. Bob currently serves as a double-decade-tenured field office director in a large Government Agency. He is thoroughly experienced both horizontally and vertically within his …

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Topics:Build TrustTransform GovernmentBusiness with Government: Doing More Work, Better

by Landon Cook, on Sep 4, 2020 2:48:34 PM

Years ago when I was a Case Manager at the Tennessee Department of Human Services, I encountered a problem while determining a customer’s eligibility for benefits. The numbers were not …

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Topics:Transform GovernmentBusiness with Government: Doing More Work, Better

by Landon Cook, on Jul 14, 2020 3:30:00 PM

As an industry, government is frequently and easily misunderstood. There is no “School for Government.” Most studies into the industry tend to be focused entirely on politics, policies, or budgets …

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Topics:Build TrustTransform GovernmentBusiness with Government: Doing More Work, Better

by Landon Cook, on May 19, 2020 4:45:00 PM

Delighting a customer is the highest attainable goal for Customer Experience (CX) professionals, and with the impressive loyalty and growth it generates (article by Toma Kulbytė), it is no surprise …

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Topics:Digital TransformationCity of InnovationChange LeadershipTransform Government