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WorkFit

Enterprise platform to enable the Strategy-to-Execution Process

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Recent Posts by Mark Withington:

by Mark Withington, on Apr 15, 2019 2:34:38 PM

In his book, “Measure What Matters[i]”, John Doerr extols the virtues of a performance management framework he calls Objectives and Key Results (OKRs) as having four key Super Powers that …

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Topics:Strategy to ExecutionDigital TransformationEnterprise Fitness

by Mark Withington, on May 1, 2018 10:35:03 AM

Enterprise Resource Planning (ERP) has become the nervous system for nearly every organization big and small. Fundamentally ERP links functional business groups (Sales, Accounting, Marketing, HR, Production, etc.) through a centralized shared …

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by Mark Withington, on Apr 9, 2018 6:44:01 PM

He might have asked, “Are you [customer] experienced?”, but then again, probably not. One thing he would have most likely agreed with, though, is that nearly all of us have …

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by Mark Withington, on Mar 26, 2018 8:07:41 AM

He might have asked, “Are you [customer] experienced?”, but then again, probably not. One thing he would have most likely agreed with, though, is that nearly all of us have …

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by Mark Withington, on Mar 13, 2018 5:11:53 PM

Unpacking Customer Satisfactions (CSat) In our last blog installment, “If Jimi Hendrix Visited the RMV…part 2", we defined customer satisfaction as the sum of two types of metrics: CSat = …

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