The Evolution of the Service Economy

Transformation Customer Experience Service Design

Enterprise Resource Planning (ERP) has become the nervous system for nearly every organization big and small.  Fundamentally ERP links functional business groups (Sales, Accounting, Marketing, HR, Production,

Understanding the Strategy Diffusion Problem

The Business Architect

“Everyone is trying to do their best but they don’t fully understand our strategy. As a consequence, we are getting better and better at things that don’t matter.” 

Why Good Strategy Goes Bad

The Business Architect Business Architecture WorkFit Product Making strategy actionable

Author's note. Almost every day I talk with smart, capable executives who struggle to bring their strategies to fruition. They want to run a great organization but settle for good… and often less. These executives

Five Steps to Fuel Your Business’ Digital Future

Transformation Strategy digital models cloud services

As more business organizations embark upon their digital journey and become more service oriented in the “as a service” economy, the greatest results will come from taking a holistic perspective that re-imagines

If Jimi Hendrix visited the RMV...part 5

Transformation Customer Experience Service Design

He might have asked, “Are you [customer] experienced?”, but then again, probably not.  One thing he would have most likely agreed with, though, is that nearly all of us have had a Registry of Motor Vehicles -