In business, as with life, you can’t do everything and of the things you decide to do, you can’t be the “best” in every facet. Resource constraints lead to competency trade-offs which require businesses to make tough decisions regarding the expenditure of time, money, and human capital. When weighing such opportunities, a business should first understand its capabilities. Truly understanding a businesses’ capabilities means much more than the identification of said capabilities. Mapping out the future-state of a business will allow an organization to categorize capabilities into three buckets: Strategic, Core, and Enabling.
Rear Admiral Grace Hopper once said the most dangerous phrase in the English language is “we’ve always done it this way.” The reality is that there are many processes and structures in a business organization that exist the way they are simply because someone set them up that way and they were never changed. There are many examples of this: approval processes with unnecessary levels of approvers and mainframe screens for operational systems are just two instances.
Many younger employees in today’s workforce grew up with computers both at home and at school. They typically utilize the latest technology for their schoolwork and in their personal lives; therefore, it comes as a shock to them when they enter the workforce and must often relearn green screen technology that they thought they left behind twenty years earlier. In other words, they encounter their first workplace reality – businesses can use some incredibly archaic technology. Large corporations continue to use legacy systems for one primary reason – it still “works” and change is uncomfortable. Upgrading a major system can be daunting and can cause breaks in business continuity.
In our first video in the S2E for the Entrepreneur series, we followed Jake from the initial strategy and vision, to building a competitive business model. You can watch this first video about Jake adopting S2E methods to compete head-on with the digital music world.
When the transformation of government is brought up in conversation, the public
often fears that it will be a major change in political policy. Their misconception usually includes that governmental transformation is just about tax cuts, raises, undercutting unions or creating new labor laws, which is incorrect. It also isn’t about being a partisan issue - a Republican and Democratic talking point. Instead, transforming government is about identifying improvements within its operational processes to better serve the needs of its constituency all within the existing confines of law, policy, and ideals.
Author's note: It seems like a week doesn't go by without my getting into a discussion on capabilities. New, and even a few experienced business architects, have trouble with some of the concepts. Accelare's Matt Burke and I were in a long conversation about this on my recent visit to Austin and decided to refresh my Capabilities Demystified posts from a few years back and to expand on them further with a four part webinar series which you can sign up for below. If you have a burning question about capabilities, send me a note or post a reply to this entry and I will do my best to answer it.
Thank you for those who attended our webinar a last month, " Customer Journeys.....For the Rest of Us". We had a great turn out!
As a follow up to the Webinar, host Ric Merrifield recently published a series of posts on how brands are faring with regard to customer experience. Click the link below:
Alaska Airlines Customer Experience Review – Listen to Your Most Profitable CustomersWhat matters most to your customers? The Customer Experience Module in WorkFit features a new Customer Experience Scorecard feature built to improve the Quality of the customer experience you deliver, and used to motivate and focus employees. It also offers a canvas to build your own customer journey. You are able to tell the complete story of the customer’s experience:
WorkFit's Customer Experience Module provides a framework for better understanding the journey that your customers travel through as they engage with your company, brand, products, partners, and people. Sign up for an overview.
Welcome to the first installment of the WorkFit Video Series. Today, we take a closer look at the Strategy Module.
As our community of WorkFit users continues to grow, we have been challenged to reach all of the users to share tips and tricks to get even more out of WorkFit. Along side the Monthly Feature Round-Up and Accelare Webinar Series, the WorkFit Video Series focuses on providing information related to the latest features in WorkFit. The WorkFit Video Series is our attempt to answer that challenge of communicating how to build the most productive organization possible. We hope you enjoy this month's video:
For more than 20 years, the Standish Group (www.standishgroup.com) publishes a survey of failure rates for projects for a variety of industries and project types. It is called the Chaos Report. Though the results vary slightly year to year, In general, their results state that approximately 39% of projects are considered failures and 66% are considered challenged (definition being that it does not meet one of the 3 criteria of on time, on budget, and meeting the requirements).
Summer is upon us and vacation planning is well underway. What exciting journey are you going on? Unfortunately, I recently missed out on a journey of a lifetime. A group of friends is off on a ten day hike through the Inca Trail to Machu Picchu. What an exciting journey.