The Evolution of the Service Economy

Transformation Customer Experience Service Design

Enterprise Resource Planning (ERP) has become the nervous system for nearly every organization big and small.  Fundamentally ERP links functional business groups (Sales, Accounting, Marketing, HR, Production,

If Jimi Hendrix visited the RMV...part 5

Transformation Customer Experience Service Design

He might have asked, “Are you [customer] experienced?”, but then again, probably not.  One thing he would have most likely agreed with, though, is that nearly all of us have had a Registry of Motor Vehicles -