A Sandbox for Business Transformation

No capability-based business tool Making strategy actionable Transformation Prioritizing projects and investments

Strategy& published a gem of an article, The Serious Business of Sandboxes.  Here’s a few snippets:

The Evolution of the Service Economy

Customer Experience Transformation Service Design

Enterprise Resource Planning (ERP) has become the nervous system for nearly every organization big and small.  Fundamentally ERP links functional business groups (Sales, Accounting, Marketing, HR, Production,

Five Steps to Fuel Your Business’ Digital Future

digital models Transformation Strategy cloud services

As more business organizations embark upon their digital journey and become more service oriented in the “as a service” economy, the greatest results will come from taking a holistic perspective that re-imagines

If Jimi Hendrix visited the RMV...part 5

Customer Experience Transformation Service Design

He might have asked, “Are you [customer] experienced?”, but then again, probably not.  One thing he would have most likely agreed with, though, is that nearly all of us have had a Registry of Motor Vehicles -

If Jimi Hendrix visited the RMV...part 4

Customer Experience Transformation

He might have asked, “Are you [customer] experienced?”, but then again, probably not.  One thing he would have most likely agreed with, though, is that nearly all of us have had a Registry of Motor Vehicles