If Yogi Berra Visited the RMV...

He no doubt would have asked, “Why do I always get stuck behind the slow customers, never Accelare - Customer Success Story
behind the fast ones?” 

Massachusetts Governor Charlie Baker more concisely described the situation during his inauguration speech, “When people have to wait for hours to conduct a simple transaction at the Registry of Motor Vehicles they're not being served”.  To remedy this, the Commonwealth asked Accelare to intervene.

Read how Accelare developed a very straightforward, three step process to dramatically reduce wait time and simultaneously increase Customer Satisfaction (C-Sat):

  1. Eliminate hidden wait times
  2. Balance throughput optimization with service level targets
  3. Minimize service demand and supply mismatch through proactive resource planning

For more information please email matt.burke@accelare.com

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