If Yogi Berra Visited the RMV...
He no doubt would have asked, “Why do I always get stuck behind the slow customers, never
behind the fast ones?”
Massachusetts Governor Charlie Baker more concisely described the situation during his inauguration speech, “When people have to wait for hours to conduct a simple transaction at the Registry of Motor Vehicles they're not being served”. To remedy this, the Commonwealth asked Accelare to intervene.
Read how Accelare developed a very straightforward, three step process to dramatically reduce wait time and simultaneously increase Customer Satisfaction (C-Sat):
- Eliminate hidden wait times
- Balance throughput optimization with service level targets
- Minimize service demand and supply mismatch through proactive resource planning
For more information please email email@example.com