Design, deploy, maintain
While much has been said about the need to focus on Customer Experience (Cx) within the service industry; and Cx tools such as Design Thinking, Personas, and Customer Journeys are well established, less has been said or developed around implementing the Customer Experience.
Too often design teams (external or internal) 'drop' the Customer Experience onto Operations with an abstract set of design artifacts such as:
Accelare's S2E for Customer Experience methodology leverages these artifacts in the context of the Enterprise Capability Model (ECM) identifying their impact on the people, business processes and supporting technology within Operations to ensure the design team's original Cx intent is realized within the enterprise.
S2E for Customer Experience ensures: