- S2E Consulting
- Partner Solutions
As a trusted ServiceNow Premier Partner, we push the boundaries of your team and platform capabilities with critical thinking through the customer lens.
We focus on operational transformation – a concept that explores the possibilities considering your people, processes, data and technologies using our patented Strategy to Execution – ‘S2E’ – planning and execution methods to drive value and deliver adoption of your solution.
Our combined 30+ years of experience with NOW – both as customers and consultants – and focused proficiencies with Customer Service Management (CSM), Field Service Management (FSM), IT Business Management (ITBM) and IT Service Management (ITSM) products help you unleash the full potential of your platform.
Accelare believes “We do work with you, not to you”, pursuing the “fingerprint principle” by having our clients participate in every presentation, deliverable, and output we produce. Our successful client relationships and the work we have co-delivered becomes the client’s own and benefits the client years beyond our engagement.
We curate the customer experience to create innovative and intuitive solutions, unlocking platform capabilities perfectly configured to provide customer delight. We collect and carefully select components of the customer journey.
Placing the Customer's Experience (CX) as the standard for success, Accelare leverages our patented ‘S2E’ process to ensure a holistic implementation to ultimately deliver the value outcomes of adoption, self-service, faster resolution time and engaged agents.
Accelare’s drives unparalleled value of ITBM in delivering a continuous planning process to changing environments and priorities, engaging employees, and planning to demand with your customer’s highest priorities in mind.
Bring your field service capabilities into the modern era and deliver differentiated service quality by managing location-based work efficiently and effectively through the automation of work assignments to resources with availability and the required skills for the diverse tasks at hand.
Start your digital transformation journey with your one stop shop solution to improving productivity and delivering valuable insights that will delight the customer. Our approach helps you deliver success with consistent processes and efficiency gains via automated workflows, transparency and accountability via actionable reports & dashboards.