Accelare’s City of Innovation: Serving your Citizens through Digital Experiences

 

City of innovation

Welcome to Accelare’s City of Innovation, your source for pioneering solutions to digitally serve your citizens.  Using the ServiceNow Platform, we will share the most compelling strategies to deliver digital experiences that connect your communities.   

We will show you how to quickly and easily stand up multi-channel, digital solutions that provide your constituents with 24/7 access to governmental services – connections when they need it the most. Look here for the latest on how to provide: 

  • Knowledge Access:  Announcements, articles, forms and beyond for the most up to date information to the communities you serve 
  • Automated Workflows:  Repeatable, scalable digital flows that expedite services for your constituents and provide your organization with efficiencies and effectiveness that translate to bottom line results
  • Community Connections:  Forums for your citizens to stay connected to each other and to you – the entities that serve them 

Thank you for joining us.  And, be sure to stay tuned for the latest blogs/vlogs, videos, demonstrations, webinars, podcasts and events to stay up to date on the art of providing citizen experiences.  We are happy to be on this journey together…and this is just the beginning! 

If you are interested in talking with Accelare to learn more, please click on the Contact Accelare button below.

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City of Innovation - Video Series 

Jennifer Byrnes

March 8th, 2020

Video #1 - Introduction to the Service Portal

hosted by Jennifer Byrnes

In this first video, you will be introduced to the Service Portal.  Which is a central feature in ServiceNow Customer Service Management.

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Jennifer Byrnes

March 10th, 2020

Video #2 - Text-311 Features

hosted by Jennifer Byrnes

In this second video we explore how a constituent  can utilize the text-to-311 features.

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Jennifer Byrnes

March 13th, 2020

Video #3 - Variance Review Team Process

hosted by Jennifer Byrnes

In this video, the variance review team will review their workload in agent work space and follow their process to determine a dispatch is needed for inspection.

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Jennifer Byrnes

March 15th, 2020

Video #4 - Work Order Creation workflow

hosted by Jennifer Byrnes

In this video, the dispatcher has received a case from the variance review team and will create a work-order for the zoning officer to conduct an inspection.

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Jennifer Byrnes

March 18th, 2020

Video #5 - Utilizing ServiceNow for Scheduling

hosted by Jennifer Byrnes

In this video, the Zoning officer will use ServiceNow to view and adjust scheduled inspection appointments.

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Jennifer Byrnes

March 20th, 2020

Video #6 - Case Review and Update Notifications

hosted by Jennifer Byrnes

The final video will show  a constituents variance request flowing through the CIty of Innovation.

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City of Innovation Media Library

Click here for the full media library of City of Innovation solutions!
City of Innovation - Media Library