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Customer Success Stories on the ServiceNow Platform

Featured: Farm Credit Services of America

FCSA is a leading provider of credit and insurance services to farmers, ranchers, agribusinesses and rural residents in Iowa, Nebraska, South Dakota and Wyoming. Farm Credit Services of America is a financial cooperative ― owned and governed by the customers they serve ― with a singular focus on supporting rural communities and agriculture.

Farm Credit Services of America stacked white logo (002)

The Challenge

  • FCSA needed a digital solution, replacing spreadsheets, to provide tracking, analysis, and audit assistance for IT forecasting and budgeting processes

 

The Approach

  • Conducted a discovery workshop to understand and map their current state processes and future requirements.
  • Identified ServiceNow IT Financial Management (ITFM) with Project Portfolio Management (PPM) solutions.
  • Implemented ITFM with PPM to support future state processes with integration to Finance system.

The Outcome

  • FCSA can now accurately track, classify, and allocate expenses quickly and efficiently.
  • The elimination of spreadsheets and integration with the Finance system has enabled bidirectional updates and greater data accuracy.
  • Through powerful reporting capabilities, FCSA can visualize actuals to budget in real-time using meaningful reports and dashboards.
Farm Credit Cake
Interested in learning more? Contact the Accelare team of experts! 
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