Placing the Customer's Experience (CX) as the standard for success, Accelare leverages our patented ‘S2E’ process to ensure a holistic implementation of the three core aspects of customer support - Community, Knowledge and Case Management - to ultimately deliver the value outcomes of adoption, self-service, faster resolution time and engaged agents.
Accelare’s patented ‘S2E’ implementation process drives unparalleled value of ITBM in delivering a continuous planning process to changing environments and priorities, engaging employees, and planning to demand with your customer’s highest priorities in mind.
Build your capability model and assess the heat of your capabilities at the project, business area, or enterprise level.
Define your products/services and customers personas and build customer journey maps, from an “outside-in” perspective, with an emphasis on customer touchpoints.
Assess your enterprise fitness to establish a strategy on a page (OKRs), then manage and track performance of OKRs and subsequent changes to enterprise fitness.