Vikas has over 20 years of experience leading eCommerce, online customer service delivery and digital business transformation at the CIO level. He takes web and mobile initiatives from vision to architecture and from definition to deployment, guided by a strong foundation of Project Management Office (PMO) leadership and customer-focused solutions delivery experience. Overall, he focuses on cloud-based IT, customer journey mapping, mobile-first computing, big data analytics, customer self-service, social collaboration platforms, and engagement of the complete C-suite.
As a champion for customer experience and innovation, he creates comprehensive customer journeys and leads these to implementation, yielding true change and growth represented in maximal operational efficiency and improved customer experience. His many initiatives have won national and company awards.
Recently as a CIO at Edible Arrangements International, Vikas revamped their web and mobile experiences to foster E-Commerce and brick-and-mortar businesses.
At the Hartford Financial Services, he developed a go-forward digital operating model to unify enterprise digital shared services and capabilities. His team managed TheHartford.com and 50 other websites and mobile experiences, all the way from vision to implementation to KPI and performance monitoring.
Before leading digital business transformation with The Hartford, Vikas served as Director of PMO and eBusiness at Novell. Previously, Vikas delivered Novell.com and partner portal on new content management and search platforms. Prior to Novell’s acquisition of the company, he had served Cambridge Technology Partners in Internet, eCommerce, eBusiness, and Mobile architecture roles.
Vikas holds a Master’s degree in computer science from Indian Institute of Science in Bangalore, India, and a Bachelor’s degree in Electrical Engineering with Honors from Malaviya National Institute of Technology in Jaipur, India.