Delivering the Service Design you created

Service Design Lifecycle Management (SDLM) is Accelare’s proven methodology that instantiates Service Design through a multistep stage-gate process that quantifies business value, validates assumptions, determines feasibility, and defines/aligns the customer’s Service Level Expectation (SLE) with the enterprise’s capabilities.  

SDLM leverages well-proven tangible goods development techniques such as Design for Manufacturing and Assembly, New Product Development and Introduction, and Concurrent Engineering along with recent customer facing/service innovations such as:

  • Service Design Thinking,
  • Customer Experience (Cx) modeling,
  • Service Blueprints, 
  • Customer Journeys, and Moments of Truth (MoTs)

 Yielding:

  • Shorten Time to Market
  • Optimize Net Promoter Score and CSat
  • Better Outsourcing and 3rd party integration
  • Improved product quality and reliability
  • More accurate and timely request for quote generation

 SDLM leverages Accelare’s proven S2E framework that cuts across existing organizational silos to facilitate collaborative design, development and deployment of the service offering your 2.0 world demands.

Case Study - Re-engineering the RMV

Accelare RMV Study.jpg

If Yogi Berra would have visited the RMV he no doubt would've asked, "Why do I always get stuck behind the slow customers, never the fast ones?"  And while that question wouldn't rank among his best Yogi-isms, it would in fact describe what many customers experience when they visit the Massachusetts Registry of Motor Vehicles (RMV).  Namely, whether you come prepared or not, you're greeted with the same monolithic, First-in, First-out (FIFO) waiting line as anyone else.

Governor Charlie Baker more concisely described the situation during his inauguration speech, "When people have to wait for hours to conduct a simple transaction at the Registry of Motor Vehicles they're not being served."  To remedy this, the Commonwealth asked Accelare to intervene.

Case Study