by Matt Donovan, on May 12, 2022 10:30:00 AM
If you have ever been to the Department of Motor Vehicles, you know how frustrating it is siting in the crowded lobby waiting for your ticket to be called. DMV’s …
Read Storyby Mark Withington, on May 3, 2022 10:15:00 AM
Omnichannel customer experience describes a holistic strategy for creating a seamless customer experience (CX) by thoroughly integrating all the points of contact and communication between a supplier and a consumer …
Read Storyby Matt Donovan, on Apr 29, 2022 4:30:00 PM
Perhaps the best setting to view how process impacts customer experience is in a restaurant. Any flaw in service or in the kitchen directly affects the customer at the table …
Read Storyby Matt Donovan, on Apr 28, 2022 2:19:00 PM
What is the Total Cost of Ownership and Why Is It Important? The total cost of ownership, TCO, is used to calculate the true cost of a product, which includes …
Read Storyby Matt Donovan, on Apr 5, 2022 9:30:00 AM
It is IT’s job to enable the business objectives at every organization, plain and simple. Sometimes this job looks like purchasing and building a new application to automate a painful …
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