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More and more of today’s business transactions require customer involvement in the product or service. Customers now print and scan their own airline and movie tickets, perform banking transactions, and …

In my last post, I laid out the first three steps in creating a people centric architecture: 1. creating a rationalized organizational chart, 2. Creating a function model, and 3 …

My previous two posts focused on why a people centric architectural view is important and what a people centric business architecture might include. Since I have never actually seen a …