Recent Posts by Jack Calhoun:

by Jack Calhoun, on Sep 12, 2022 9:30:00 AM

Conventional strategic planning will not work in an era of digital transformation. Arguably one of the most important business processes in an organization is the strategic planning process. In a …

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Topics:User Experience

by Jack Calhoun, on Dec 14, 2021 1:45:38 PM

70 percent of survey respondents said that their companies either have a digital transformation strategy in place or are working on one. The urgency for understanding and implementing the digital …

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Topics:Digital TransformationThe Human Digital ExperiencePlatform Design Engineering

by Jack Calhoun, on Nov 16, 2020 7:30:00 AM

From homeschooling children to finding a work-life balance, we are experiencing an unprecedented set of challenges for the modern workforce. Since the COVID crisis hit in March, my wife and …

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Topics:Digital TransformationThe Future of WorkCOVID-19SAFE Return to Work

by Jack Calhoun, on Oct 2, 2020 10:58:19 AM

"Do not confuse customer services with customer service.” – Bill Quiseng, Customer Service Speaker and Blogger Recently, I needed help resolving an issue with my father’s estate. I needed access to …

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Topics:Digital TransformationThe Human Digital ExperienceCustomer Experience

by Jack Calhoun, on Sep 11, 2020 1:27:23 PM

The tools for digital transformation are available to every organization and are more accessible at lower costs through “as-a-service” subscription models than ever before. Nearly all digital transformation essentials from …

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Topics:Strategy to ExecutionDigital TransformationEnterprise Strategy

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