Mark McCormick

Recent Posts by Mark McCormick:

by Mark McCormick, on Mar 1, 2018 2:14:24 PM

"The Waiting", a Tom Petty and Heartbreakers hit, makes no reference to spending time at the Massachusetts RMV. The song does, however, describe the customer experience most of us have felt …

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by Mark McCormick, on Feb 22, 2018 3:59:10 PM

Creating good customer or constituent experiences is the difference between great companies and all others. What is a great experience? My working definition: a great customer experience delivers the outcome …

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by Mark McCormick, on Nov 18, 2015 8:00:00 AM

Welcome to the first installment of the WorkFit Video Series. Today, we take a closer look at the Strategy Module. As our community of WorkFit users continues to grow, we …

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by Mark McCormick, on Jul 15, 2015 1:42:54 PM

For more than 20 years, the Standish Group publishes a survey of failure rates for projects for a variety of industries and project types. It is called the Chaos Report. Though the …

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by Mark McCormick, on Jun 10, 2015 8:55:42 AM

As our community of WorkFit users has grown to thousands of users, we have been challenged to reach all of the users to share tips and tricks to get even …

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