Recent Posts by Mark McCormick:
by Mark McCormick, on Mar 1, 2018 2:14:24 PM
"The Waiting", a Tom Petty and Heartbreakers hit, makes no reference to spending time at the Massachusetts RMV. The song does, however, describe the customer experience most of us have felt …
Read Storyby Mark McCormick, on Feb 22, 2018 3:59:10 PM
Creating good customer or constituent experiences is the difference between great companies and all others. What is a great experience? My working definition: a great customer experience delivers the outcome …
Read Storyby Mark McCormick, on Nov 18, 2015 8:00:00 AM
Welcome to the first installment of the WorkFit Video Series. Today, we take a closer look at the Strategy Module. As our community of WorkFit users continues to grow, we …
Read Storyby Mark McCormick, on Jul 15, 2015 1:42:54 PM
For more than 20 years, the Standish Group publishes a survey of failure rates for projects for a variety of industries and project types. It is called the Chaos Report. Though the …
Read Storyby Mark McCormick, on Jun 10, 2015 8:55:42 AM
As our community of WorkFit users has grown to thousands of users, we have been challenged to reach all of the users to share tips and tricks to get even …
Read Story