Mark McCormick

"The Waiting", a Tom Petty and Heartbreakers hit, makes no reference to spending time at the Massachusetts RMV. The song does, however, describe the customer experience most of us have felt …

Creating good customer or constituent experiences is the difference between great companies and all others. What is a great experience? My working definition: a great customer experience delivers the outcome …

Welcome to the first installment of the WorkFit Video Series. Today, we take a closer look at the Strategy Module. As our community of WorkFit users continues to grow, we …

For more than 20 years, the Standish Group publishes a survey of failure rates for projects for a variety of industries and project types. It is called the Chaos Report. Though the …

As our community of WorkFit users has grown to thousands of users, we have been challenged to reach all of the users to share tips and tricks to get even …