Recent Posts by Mark Withington:

by Mark Withington, on May 12, 2021 1:07:51 PM

Read Time: 4 minutes Does your organization actively measure and report on your customer experience (CX)? Or is your customer experience a vague catchphrase, like “This initiative is critical to …

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Topics:Digital TransformationCustomer Experience

by Mark Withington, on May 5, 2021 12:25:59 PM

Read Time: 4 minutes The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like your …

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Topics:Digital TransformationCustomer Experience

by Mark Withington, on Apr 13, 2021 2:53:21 PM

Read Time: 6 minutes Hang with me: what does the world of theatre have to do with customer experience best practices? I think it’s the perfect parallel to understanding the …

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Topics:Digital TransformationCustomer Experience

by Mark Withington, on Mar 30, 2021 2:17:09 PM

Read Time: 5 minutes In the wake of COVID-19, remote everything (e.g., work, play, study, live, etc.) has become the norm. I ride my bike down the virtual streets of …

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Topics:Digital TransformationThe Human Digital ExperienceCustomer Experience

by Mark Withington, on Sep 8, 2020 3:04:32 PM

In part one of Supercharge Your OKRs & Empower Your Remote Workforce, we laid the foundation and detailed the business case of why OKRs provide significant value for remote work …

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Topics:Digital TransformationWorkFitServiceNow App Store

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