Mark Withington

Does your organization actively measure and report on your customer experience (CX)? Or is your customer experience a vague catchphrase, like “This initiative is critical to the customer experience” or …

Effective operating model design is critical to achieving strategic results. Without designing the operating model to focus on the strategic agenda, organizations are set up to fail. A successful discussion …

Turbocharging OKRs with Operating Model Design In his book, “Measure What Mattersi”, John Doerr described the performance management framework he calls Objectives and Key Results (or OKRs) as having four …

The power of new technologies to “disrupt” an industry’s current ecosystem in an often devastating way is called being “Amazoned.” As new and powerful technologies race to the forefront of …

To successfully transform your organization digitally, you must have a clear understanding of both strategy execution and strategy implementation. Often organizations will confuse Strategy Execution – the act of identifying and designing …