Recent Posts by Mark Withington:

by Mark Withington, on Jun 2, 2023 11:20:17 PM

Does your organization actively measure and report on your customer experience (CX)? Or is your customer experience a vague catchphrase, like “This initiative is critical to the customer experience” or …

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by Mark Withington, on Jan 19, 2023 4:54:19 PM

Effective operating model design is critical to achieving strategic results. Without designing the operating model to focus on the strategic agenda, organizations are set up to fail. A successful discussion …

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Topics:Accelerated Development

by Mark Withington, on Aug 23, 2022 10:00:00 AM

Turbocharging OKRs with Operating Model Design In his book, “Measure What Mattersi”, John Doerr described the performance management framework he calls Objectives and Key Results (or OKRs) as having four …

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Topics:User Experience

by Mark Withington, on Aug 15, 2022 9:30:00 AM

The power of new technologies to “disrupt” an industry’s current ecosystem in an often devastating way is called being “Amazoned.” As new and powerful technologies race to the forefront of …

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by Mark Withington, on Jul 25, 2022 9:30:00 PM

To successfully transform your organization digitally, you must have a clear understanding of both strategy execution and strategy implementation. Often organizations will confuse Strategy Execution – the act of identifying and designing …

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Topics:Strategy to Execution

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