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Recent Posts by Mark Withington:

by Mark Withington, on Mar 13, 2018 5:11:53 PM

Unpacking Customer Satisfactions (CSat) In our last blog installment, “If Jimi Hendrix Visited the RMV…part 2", we defined customer satisfaction as the sum of two types of metrics: CSat = …

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by Mark Withington, on Feb 28, 2018 1:21:53 PM

Unpacking Customer Satisfaction (CSat) In our first installment, “If Yogi Berra Visited the RMV...” we described a very simple and straight forward process Accelare developed to dramatically reduce wait time …

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by Mark Withington, on Feb 23, 2018 8:30:00 AM

He might have asked, “Are you [customer] experienced?”, but then again, probably not. One thing he would have most likely agreed with, though, is that nearly all of us have had a …

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