Recent Posts by Matt Donovan:
by Matt Donovan, on Jun 15, 2022 9:30:00 AM
In recent years, Software-as-a-Service, or SaaS as it is better known, has been one of the leading trends among software providers. Rather than implementing IT systems on servers owned by …
Read Storyby Matt Donovan, on Jun 6, 2022 9:30:00 AM
As COVID’s social distancing pushed even the most technology-phobic consumers online, many major retailers had to scramble to extend or expand their existing communication and commerce channels in order to …
Read Storyby Matt Donovan, on May 12, 2022 10:30:00 AM
If you have ever been to the Department of Motor Vehicles, you know how frustrating it is siting in the crowded lobby waiting for your ticket to be called. DMV’s …
Read Storyby Matt Donovan, on Apr 29, 2022 4:30:00 PM
Perhaps the best setting to view how process impacts customer experience is in a restaurant. Any flaw in service or in the kitchen directly affects the customer at the table …
Read Storyby Matt Donovan, on Apr 28, 2022 2:19:00 PM
What is the Total Cost of Ownership and Why Is It Important? The total cost of ownership, TCO, is used to calculate the true cost of a product, which includes …
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