Matt Donovan

Recent Posts by Matt Donovan:

by Matt Donovan, on May 12, 2022 10:30:00 AM

If you have ever been to the Department of Motor Vehicles, you know how frustrating it is siting in the crowded lobby waiting for your ticket to be called. DMV’s …

Read Story
Topics:User Experience

by Matt Donovan, on Apr 29, 2022 4:30:00 PM

Perhaps the best setting to view how process impacts customer experience is in a restaurant. Any flaw in service or in the kitchen directly affects the customer at the table …

Read Story
Topics:User Experience

by Matt Donovan, on Apr 28, 2022 2:19:00 PM

What is the Total Cost of Ownership and Why Is It Important? The total cost of ownership, TCO, is used to calculate the true cost of a product, which includes …

Read Story
Topics:People and Process Transformation

by Matt Donovan, on Apr 5, 2022 9:30:00 AM

It is IT’s job to enable the business objectives at every organization, plain and simple. Sometimes this job looks like purchasing and building a new application to automate a painful …

Read Story
Topics:People and Process Transformation

by Matt Donovan, on Nov 16, 2021 8:30:00 AM

Although often desperately needed, business transformation is a daunting and messy process. Even with the best intentions, companies try to implement organization-wide change, but encounter several complex issues that hold …

Read Story
Topics:Digital TransformationPeople and Process Transformation

Welcome to the Accelare Blog

Subscribe below to receive the latest Accelare business insights More →

Subscribe to Updates