Alaska Airlines Customer Experience – Listen to Profitable Customers

by Matt Burke, on Apr 11, 2016 4:04:59 PM

Thank you for those who attended our webinar a last month, " Customer Journeys.....For the Rest of Us".  We had a great turn out! 

As a follow up to the Webinar, host Ric Merrifield recently published a series of posts on how brands are faring with regard to customer experience.  Click the link below:

Alaska Airlines Customer Experience Review – Listen to Your Most Profitable CustomersWorkFit - Customer Experience Scorecards.jpgWhat matters most to your customers?  The Customer Experience Module in WorkFit features a new Customer Experience Scorecard feature built to improve the Quality of the customer experience you deliver, and used to motivate and focus employees.  It also offers a canvas to build your own customer journey.  You are able to tell the complete story of the customer’s experience:

  • from initial contact,
  • through the process of engagement
  • and into a long-term relationship.

WorkFit's Customer Experience Module provides a framework for better understanding the journey that your customers travel through as they engage with your company, brand, products, partners, and people. Sign up for an overview.

 

 

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