Alaska Airlines Customer Experience – Listen to Profitable Customers
by Matt Burke, on Apr 11, 2016 4:04:59 PM
Thank you for those who attended our webinar a last month, " Customer Journeys.....For the Rest of Us". We had a great turn out!
As a follow up to the Webinar, host Ric Merrifield recently published a series of posts on how brands are faring with regard to customer experience. Click the link below:
Alaska Airlines Customer Experience Review – Listen to Your Most Profitable CustomersWhat matters most to your customers? The Customer Experience Module in WorkFit features a new Customer Experience Scorecard feature built to improve the Quality of the customer experience you deliver, and used to motivate and focus employees. It also offers a canvas to build your own customer journey. You are able to tell the complete story of the customer’s experience:
- from initial contact,
- through the process of engagement
- and into a long-term relationship.
WorkFit's Customer Experience Module provides a framework for better understanding the journey that your customers travel through as they engage with your company, brand, products, partners, and people. Sign up for an overview.