by Susan Katz, on Aug 12, 2021 8:15:00 AM

Read Time: 5 minutes The healthcare industry has been experiencing record-high employee turnover rates, and it’s no secret that the COVID-19 pandemic has seriously contributed this problem. From increasing the …

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Topics:Digital TransformationCOVID-19ServiceNowHealthcare Transformation

by Camille Super, on Aug 5, 2021 11:47:16 AM

Read Time: 7 minutes Following a year that saw the world retreat indoors, most of our day-to-day life went digital. Now that the world is reopening, I don’t know about …

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Topics:Strategy to ExecutionDigital TransformationThe Human Digital ExperienceCOVID-19

by Mark Withington, on May 12, 2021 1:07:51 PM

Read Time: 4 minutes Does your organization actively measure and report on your customer experience (CX)? Or is your customer experience a vague catchphrase, like “This initiative is critical to …

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Topics:Digital TransformationCustomer Experience

by Mark Withington, on May 5, 2021 12:25:59 PM

Read Time: 4 minutes The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like your …

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Topics:Digital TransformationCustomer Experience

by Harper Vickery, on Apr 29, 2021 2:20:13 PM

When quarantine began, my challenge was “How do I keep myself entertained?” Talk about creative… But I saw it as my chance for me to immerse myself in my artistic …

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Topics:Digital TransformationThe Human Digital ExperienceServiceNowPlatform Design Engineering

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