by Mark Withington, on Mar 14, 2022 11:45:00 AM

The customer journey is the totality of interactions an individual has with a brand or product. Within the customer journey are a multitude of customer experience (CX) touchpoints that are …

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Topics:Customer Experience

by Jeff Scott, on Feb 7, 2022 9:31:00 AM

From my many conversations with successful business architecture teams, I have found that few business architects are engaged in the process of creating corporate business strategy. However, a large number …

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by Jack Calhoun, on Dec 14, 2021 1:45:38 PM

70 percent of survey respondents said that their companies either have a digital transformation strategy in place or are working on one. The urgency for understanding and implementing the digital …

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Topics:Digital TransformationThe Human Digital ExperiencePlatform Design Engineering

by Susan Katz, on Dec 7, 2021 2:03:31 PM

While this is not applicable to all businesses, it’s safe to say it is relevant to most, particularly those that are for-profit. Companies continuously try to evolve to maintain differentiation …

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Topics:The Human Digital ExperiencePeople and Process TransformationLearning and Development

by John Anderson, on Nov 23, 2021 1:28:01 PM

The demand for behavioral health services has been on the rise for many years and has grown exponentially since the beginning of the COVID-19 pandemic. In a recent January 2021 …

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Topics:Digital TransformationPlatform Design EngineeringHealthcare Transformation

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