by Jack Calhoun, on Nov 16, 2020 7:30:00 AM
From homeschooling children to finding a work-life balance, we are experiencing an unprecedented set of challenges for the modern workforce. Since the COVID crisis hit in March, my wife and …
Read Storyby Sarah Hall Weaver, on Nov 11, 2020 4:18:17 PM
Even eight months into the global pandemic – eight months that at any moment may feel like eight minutes or eight years – so much and so little has changed …
Read Storyby Matt Donovan, on Nov 4, 2020 10:31:06 AM
Whenever I check my LinkedIn lately, I’m inundated with a LOT of information – posts, blogs, whitepapers, and infographics –about “Adjusting to the New Normal” and “Returning to Work.” Don’t …
Read Storyby Landon Cook, on Oct 21, 2020 6:30:00 AM
In our last piece, we shared an incredible story about Bob. Bob is a microcosm of workplace cultural impact, and stories like his must be well-understood to build well. There are thousands of Bobs working in …
Read Storyby Andrew Easterling, on Oct 8, 2020 8:00:00 AM
Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …
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