Blog / Digital Transformation

by Jack Calhoun, on Dec 14, 2021 1:45:38 PM

70 percent of survey respondents said that their companies either have a digital transformation strategy in place or are working on one. The urgency for understanding and implementing the digital …

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Topics:Digital TransformationThe Human Digital ExperiencePlatform Design Engineering

by John Anderson, on Nov 23, 2021 1:28:01 PM

The demand for behavioral health services has been on the rise for many years and has grown exponentially since the beginning of the COVID-19 pandemic. In a recent January 2021 …

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Topics:Digital TransformationPlatform Design EngineeringHealthcare Transformation

by Matt Donovan, on Nov 16, 2021 8:30:00 AM

Although often desperately needed, business transformation is a daunting and messy process. Even with the best intentions, companies try to implement organization-wide change, but encounter several complex issues that hold …

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Topics:Digital TransformationPeople and Process Transformation

by Chris McLean, on Nov 11, 2021 8:00:00 AM

Do you find that your Customer Satisfaction Surveys (CSAT) and Net Promoter Scores (NPS) are not telling the full story of the customer experience? While these methods are commonly used …

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Topics:Digital TransformationCustomer ExperiencePlatform Design Engineering

by Matt Gamerman, on Nov 4, 2021 1:30:00 PM

In an attempt to explain the irrational decisions that consumers make when deciding if, how, and what to purchase, we turn to behavioral economics. If a company -- no matter …

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Topics:Digital TransformationCustomer Experience

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