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Blog / Digital Transformation

by Mark Withington, on May 12, 2021 1:07:51 PM

Read Time: 4 minutes Does your organization actively measure and report on your customer experience (CX)? Or is your CX a vague catchphrase, like “this initiative is critical to the …

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Topics:Digital TransformationCustomer Experience

by Mark Withington, on May 5, 2021 12:25:59 PM

Read Time: 4 minutes The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like your …

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Topics:Digital TransformationCustomer Experience

by Harper Vickery, on Apr 29, 2021 2:20:13 PM

When quarantine began, my challenge was “How do I keep myself entertained?” Talk about creative… But I saw it as my chance for me to immerse myself in my artistic …

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Topics:Digital TransformationThe Human Digital ExperienceServiceNow

by Chris McLean, on Apr 21, 2021 1:36:29 PM

Read Time: 4 minutes Due to the COVID-19 Pandemic, customers are purchasing and experiencing services remotely. Now many organizations are scrambling to undergo digital transformation to meet customer expectations. Having …

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Topics:Digital TransformationCustomer Experience

by Mark Withington, on Apr 13, 2021 2:53:21 PM

Read Time: 6 minutes My daughter is a resident artist at the Seacoast Repertory Theatre, and (of course) her mother and I are very active theatre parents. But even before …

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Topics:Digital TransformationCustomer Experience

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