by Andrea Pohlman, on Apr 8, 2021 7:30:00 AM
XAM? I have to have it! But, wait a minute… what is it? Well, before we tell you about XAM, we have to first get you some background on VAM …
Read Storyby Andrew Easterling, on Oct 8, 2020 8:00:00 AM
Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …
Read Storyby William Scott, on Aug 10, 2020 11:58:45 AM
Customers are becoming more and more reliant on multi-channel technologies – mobile devices, social media and beyond – for their brand interactions…and the habits for supporting these customers are changing, …
Read Storyby Andrea Pohlman, on Jul 21, 2020 12:54:55 PM
I’m not going to lie – I used to consider my breaks online on social media and online shopping as a bit of an escape. I loved seeing pictures of …
Read Storyby Accelerated Development, on Jun 10, 2020 5:35:12 PM
Looking for a way to streamline tasks that engage your end user? Modals are the answer. If implemented correctly, they are a seamless way to create an effective interface element that ultimately helps the user complete items quickly …
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