The ‘Shift Left’: What It Means and How It Is Done

Consumers have more power than ever when making purchasing decisions due to the influx of information available at their fingertips. Remaining loyal to a specific brand requires a compelling reason to do so. The onus falls on organizations to deliver a differentiated customer experience to keep customers happy. 'Shift Left’ is a strategy that moves organizations from high cost, high touch customer support interactions to a more cost conscious, self-service offering. With ‘Shift Left’ customers and employees realize the benefits of this forward-thinking approach. 

WHAT'S INSIDE OUR FREE E-BOOK?

• CUSTOMER EXPERIENCE STATISTICS: Read the latest trends and statistics from thought-provoking and informative reports.
• THOUGHT-PROVOKING QUESTIONS: Ask yourself the prompts in this e-book to identify areas of strength and opportunity.
• STRATEGY-TO-EXECUTION IN CX: Learn about a proven and patented methodology to drive strategy and execution of your transformation.
• CX CHANNEL SAMPLES: Meet your customers where they are. Optimize the channels consumers use to interact with your brand.
• EFFECTS OF COVID-19 ON CX: Understand how the current and future states of Customer Experience are evolving.
• BRAND DIFFERENTIATION TAKEAWAYS: Check out key insights to begin your Customer Experience transformation.