3 Challenges Of Training & Development: How To Overcome Them
Questions about our own learning and development run through our minds daily. They surface in team meetings, individual one on ones, and during every organizational change. Delivering effective training and development to employees is a critical component for retention. And, as research points out, retaining and developing top talent is a far better investment compared […]
What is Omnichannel Customer Experience?
Omnichannel customer experience describes a holistic strategy for creating a seamless customer experience (CX) by thoroughly integrating all the points of contact and communication between a supplier and a consumer. By now, nearly everyone understands the need for multiple ‘pathways’, or omnichannel commerce between consumers and suppliers. One need look no further than the plight […]
A Successful Strategy Execution Process
I recently completed a round of in-depth research on the current state of business architecture practices. One of the areas I looked into was the business architect’s role in strategy development and execution. I found that very few business architects are currently engaged in strategy development but that most established and successful practices are deeply […]