Meet The Team

Jack Calhoun

Jack co-founded Accelare to reinvent the theory and practice of management. For over a century, businesses have operated under the inadvertent tyranny of hierarchy and industrial era design principles. WorkFit and the Strategy-to-Execution process are the heartbeat of Jack's work to unleash the power of inspired, connected, agile teams with engaged, authentic leaders to design new business models and build high-performance organizations. Jack is a noted author and speaker, contributing to such works as: Reengineering the Corporation by Michael Hammer and James Champy, and Co-author of The Next Revolution in Productivity Jack holds numerous patents and is a principal in a number of early-stage companies. Jack is also a Board Member and Vice-Chairman of Healthcare Delivery of the Tennenbaum Institute at Georgia Tech. In his spare time, Jack is an avid skier, surfer, runner, and musician.

Mark McCormick

Mark is a noted consultant and software architect who has served business and IT leaders for the past 20 years. He is passionate about helping clients ensure they are investing in the right initiatives and delivering those initiatives as quickly as practical. Mark's work has been cited in several business books over the past decade, including: X-Engineering the Corporation by James Champy and Rethink by Ric Merrifield Prior to co-founding Accelare, Mark worked at Perot Systems where he designed Harvard Pilgrim Healthcare's groundbreaking approach to simplifying health plan administration through HPHConnect, one of the first online enrollment and billing solutions for health plans Before that, he founded a software development firm and authored several sales proposal automation software solutions and a law firm contact and conflict management system. Outside work hours, Mark and his wife Diane enjoy the challenge of raising their two daughters, Riley and Delaney. Mark is also an avid golfer and competes at state and national levels. He enjoys reading US history and biographies of historical figures.

Brendan McLaughlin

Brendan brings over 20 years working with clients on business strategy, technology adoption, organizational change, and process redesign. He has been at the forefront of multiple technology waves, helping clients to achieve rapid business value from new and emerging technologies. Brendan’s career has focused on leveraging technology to support strategic change across a variety of industries; including healthcare, high technology, financial services, and government. Brendan has been an executive in both high technology and consulting companies, where he has always been at the intersection of strategy and technology. In his spare time, Brendan enjoys golfing, skiing, and cycling.

Gary Blank

Gary leads the public sector practice at Accelare where we partner with agencies to help them be more efficient and effective in delivering their mission. As a member of the Accelare leadership team Gary combines his varied skillset and experience with the expertise and passion of the consultant team. He focuses on digital transformation and process improvement, helping agencies invest in their employees and strengthen back-office functions to the benefit of their customers. In addition to the private sector Gary worked at both the federal and state levels in operations leadership and policy analysis roles. Gary is happiest when he can do anything outdoors.

Rich Giordano

Rich has been helping Accelare clients find solutions to their problems for many years. He has a great grasp of Consulting and Project Management and holds his Agile certification, maximizing the efforts of the teams he has been assigned to; and always looking to match skill sets to mitigate the project issues. His experiences have been across a wide range of industries and his broad skill set has been appreciated by his clients. Rich has worked with his clients to understand their processes and guided them in their reengineering efforts to more effective and efficient operations. He has always had a consulting style of rolling up his sleeves and lending support to his clients and colleagues throughout his many years of engagement work. He has been involved in Executive Consulting assignments for almost 25 years. Rich has consulted for Accelare at Harvard Pilgrim Health Care, BCBS of Massachusetts, Children’s Hospital of Philadelphia, GMAC, Citizen’s Bank, The United States State Department, Neighborhood Health Plan (Allways), MedRisk, United Health, Optum, Beacon Health and most recently Massachusetts Department of Transportation, the MBTA and Registry of Motor Vehicle. Prior to consulting Rich held a series of Executive positions in the Healthcare and Software industries. Rich has a very high EQ and is fascinated by people and personalities. Having traveled around the world well over eight times and conducted business in over 30 countries, he enjoys meeting different people and learning about their worlds. In his off time, he is an avid sports fan with a passion for football.

Deepa Backtala

Deepa Backtala

Deepa Backtala graduated from the University of Missouri-Kansas City with a Master's in Computer Science. She is a ServiceNow Developer and Certified System Administrator at Accelare. She has been working in the ServiceNow platform for over three years delivering implementations and configuration changes for the IT Service Management (ITSM) applications and Customer Service Management (CSM). Before transitioning to the ServiceNow industry, she worked for a Construction management software company to develop web applications for change management tools using Front-End Technologies. Her willingness to learn new technologies and put them in real-time scenarios gave her good experience working with different clients and providing viable solutions. Outside of work, she enjoys outdoor activities and reading books.

Mark Withington

Mark leads Accelare's Service Design Lifecycle Management (SDLM) and Customer Experience Deployment practices using Accelare's proven methodology that instantiates Service Design and Customer Experience through a multistep stage-gate process; aligning the customer’s Service Level Expectation (SLE) with the enterprise’s capabilities. With over 30 years of experience ranging from sales, marketing and global distribution to Product Lifecycle Management (PLM) and open source software development Mark has helped clients such as Citizens Bank, Harvard Pilgrim Health Care, Perot Systems, Workscape, Target, AvMed, NASCO, Neighborhood Health Plans, the Massachusetts Registry of Motor Vehicles, and The Public Consulting Group optimize processes/technology and codify their product/service development. He has broad delivery experience ranging from process (SDLC) and governance design to SOA discovery and Product Lifecycle Management. Mark is a TOGAF-9 certified Enterprise Architect, holds a Master’s degree in Business Administration from Northeastern University and a Bachelor of Science in Electrical Engineering from the University of New Hampshire. He is also the founder and former benevolent dictator of BostonPHP.org, a very popular open source user group in the Boston area. Outside of work, Mark enjoys backcountry skiing, cycling, mountain biking, singing, ice hockey, golf, tennis, economics, woodworking and myriad other general areas of mischief.

Chris McLean

Chris is an experienced consultant with applied knowledge of project management, application portfolio rationalization, systems implementation, strategic planning and process re-engineering. As a certified Scrum Master, Chris has facilitated and lead team communication, cooperation and coaching. Chris enjoys sharing his knowledge of the Agile/Scrum project management methodology through introductory training sessions for clients. In his most recent role, Chris has consulted for the Massachusetts Department of Early Education and Care. During this engagement, Chris has led scrum teams in developing a COTS solution for a Learning Management System as well as an agency wide contact center for customer support. His leadership on these projects have driven policy development, system implementation and external and internal stakeholder communications efforts. Previously, Chris has consulted for the Massachusetts Registry of Motor Vehicles to assist in their core system replacement initiative. During this engagement, he was been a key member of their modernization program including Project Management Office (PMO) oversight, business process redesign and optimization initiatives. Chris has received his B.A. in Political Science from the University of Massachusetts Amherst

Hannah Will

Before her career as a consultant, Hannah spent over a decade working with Dr. Michael Hammer. She has leveraged this experience and has educated leaders of corporations, not-for-profits, and the military on the benefits of the process-centered organization and transformational customer experience. With over 25 years experience working with such clients as the U.S. Air Force, Zurich Financial, Harvard Pilgrim Health Care, Citizens Bank, and the Massachusetts Registry of Motor Vehicles, Hannah has become a subject matter expert in marketing, business development, customer experience management (CXM), workforce optimization, and process-redesign. Hannah’s strengths lie in looking at the end-to-end customer experience as a multi-faceted journey. She uses market segmentation and "personas" to create a more robust view of the customer experience and incorporates this into illustrative maps of the journey. She has a keen ability to identify and conceptualize the holistic view of the customer experience: culture, people, process, and data. Hannah holds a Bachelor of Arts from Harvard University in American History and Economics and a Master of Business Administration from Simmons Graduate School of Management. Hannah is a Trustee of the Woodward School for Girls and the President of the Harvard Club of Quincy. In her spare time, she enjoys doing stand-up comedy and rowing crew.

Jorge Suazo

Jorge is a Senior Consultant with a cross-functional background spanning multiple industries. His experience in management, sales, operations, accounting, and customer service bring a big picture mentality to work teams. During his time with Accelare he has worked in the healthcare and government sectors, helping clients analyze and redesign end-to-end processes, optimize customer experience, implement technology platforms, and procure enterprise software solutions. Most recently, Jorge has served as Project Manager for several ServiceNow Platform implementations, coordinating the development and delivery of Customer Service Management solutions for clients. He received his Bachelor of Business Administration in International Business & Trade at Florida Atlantic University and his Master of Business Administration with concentrations in Finance and International Business at Northeastern University in Boston, Massachusetts. Jorge is a certified Project Management Professional (PMP) and a member of the Project Management Institute.

Justin Lee

Justin manages Accelare software development and is a key contributor to the design, development, and support of WorkFit, Accelare’s tool for implementing Strategy to Execution (S2E). Justin works with clients and his Accelare colleagues to gather business requirements for new and enhanced features in WorkFit. He then translates those requirements into technology, managing the design, testing, and delivery of those features. Justin loves solving problems and delivering great user experiences. Outside of work, Justin enjoys writing music, golfing, and disc golfing.

Matthew Donovan

Matt is a consultant with a strong foundation in project and portfolio management, business architecture, and organizational change management. He is experienced with executive communication and building transparent project management practices across organizations. Since joining Accelare, Matt has worked with a variety of public sector and non-profit organizations. This experience incorporates a number of agencies around the Commonwealth of Massachusetts, including building and launching a strategic Project Management Office (PMO) at the MBTA, managing the development of online services at the Registry of Motor Vehicles (RMV), and managing the implementation of a hybrid-cloud queuing system at the RMV. Most recently, Matt has lead the program management oversight at the Department of Early Education and Care (EEC) for the federal Child Care Development Block Grant initiatives, including implementing a new Learning Management System (LMS), redesigning and implementing a modern background record check system, and building an onboarding approach for new types of care at the agency. Prior to joining Accelare, Matt was a researcher working for the Vermont Legislative Research Service where he provided state legislators nonpartisan research to inform their proposals prior to drafting legislation. Matt holds a dual Bachelor of Arts degree in Political Science and Economics from the University of Vermont. Additionally, he is a certified Scrum Master, product certified in Smartsheet, and is an accredited AWS Business Professional. Matt enjoys spending as much time as he can outdoors and on the water. In his spare time, you’ll find him golfing, fishing, sailing, and skiing.

Steve McCarthy

Steve has worked with numerous corporations to create effective, compelling visuals that quickly convey a complex message. He has helped many healthcare insurers communicate their business architecture ideas, and the graphics he has created illuminate the new discipline of business capability modeling. (You can find many of these graphics in the top ranks of image searches in this area.) He also worked with Microsoft to build a catalog of images that support its capability mapping methodology. Steve has been creating eye-catching graphics since the early days of the Apple Macintosh and keeps current emerging tools and welcomes new ways to communicate and document ideas. Steve has a funny bone and uses it to lighten the mood. He really enjoys a good laugh and often meditates using “Seinfeld” TV episodes. He also enjoys hiking and biking in the great outdoors — and hopes to take up kayaking.

John Anderson

John is a Senior Consultant at Accelare and brings with him years of experience in consulting and healthcare management. Prior to his role with Accelare, John worked in Life Sciences consulting focusing on the commercialization of novel pharmaceuticals, medical devices, and medical diagnostics. His strategic expertise in commercialization, or market access activities, led to the successful launch of many new and emerging technologies. John also worked for a health insurance carrier as a Senior Provider Relations Manager. His focus on developing and maintaining relationships with delivery networks and provider groups helped the growing carrier deliver high-quality care. John’s experience across the healthcare industry gives him a unique perspective on industry stakeholders and strategic activities that drive growth. Most recently with Accelare, John worked with a health insurance partner to define and outline a digital marketing strategy aimed to enhance customer awareness, improve customer experience, and ultimately increase market share and revenue for the carrier. Through his work, John has extensive experience in the Strategy-to-Execution process, large scale project management, and structured agile/scrum. John received a bachelor’s degree in Management and Business and a minor in Mathematics from Skidmore College. In his free time, John enjoys spending time with friends and family, traveling, and perfecting his cooking craft.

Trevor Muhl

Trevor is an IT innovator specializing in ServiceNow product implementation, platform integration, and custom application development. He demonstrates ability to quickly learn new technologies and systems. Trevor has years of success in effectively communicating project challenges and solutions with others while carefully balancing business and technology needs.

Ryan Castaldi

Susan Katz

Jack Jamroz

Jack Jamroz

Jack is a consultant with a background in organizational behavior and working cross-functionally. Prior to joining Accelare, Jack worked at Wayfair, Inc. as part of their career development team and at Harvard Law School as a Human Resource Generalist. In these roles, Jack focused on cataloguing and auditing cross-functional training material, onboarding material, and creating accessibility resources. During his time with Accelare, Jack has spent most of his effort dedicated to the public sector, focusing on government projects and programs. Jack received a Bachelor of Science Dual Degree in Business Administration and Psychology, concentrating in management from Northeastern University, where he is currently pursuing his MBA. He is concentrating in Marketing and International Business to further develop his business strategy skillset and knowledge in consumer behavior, hoping to better understand how to fully address the needs of a client and create a unique solution. Outside of work, Jack enjoys playing soccer, tennis, and baseball, and also enjoys reading, cooking, and spending time with family and friends.

Anmol Gola

Anmol is an up-and-coming consultant with a cross functional background spanning various industries. He worked with a global consulting firm as a web developer where he helped build two key internal ERP tools used by multiple clients. In addition to application development in Microsoft.net and Java, he also led the Automation testing team where he initiated the use of Selenium IDE saving 100+ non-billable hours. After web development, Anmol joined a residential construction company as a Project Manager to increase his impact and understand the ins and outs of the business. He also led digital transformation efforts with advanced budget forecasting, client engagement and optimized sourcing practices. Anmol truly believes in the power of business and technology working together to advance the consumer experience. His experiences in tech and business help him to understand both the problem and the solution for the client, and help him quickly join the requirements to the recommendations given the feasibility constraints. With an undergraduate degree in Electrical and Electronics Engineering, Anmol is currently pursuing his MBA from Northeastern University where he is concentrating in Corporate Finance and Data Analytics to increase his skillset for both the business and tech and to become a better and diversified consultant. In his free time, Anmol likes to run for hours and kickbox. He also enjoys watching UFC and NBA in his free time and listening to his favorite music!

Rita Andreichenko

Rita Andreichenko

Rita is a QA Analyst with a passion for creating robust software solutions. She applies her expertise to build efficient and effective applications. Rita has experience with various technologies and frameworks. Her skills include software quality assurance, testing, and implementing best practices to ensure the delivery of high-quality products, as well as problem-solving and critical thinking. She is proficient with agile methodologies and iterative development processes.

Adam Faulkinberry

Adam is an expert in ServiceNow architecture with a passion for optimizing processes. With a decade of experience under his belt, Adam has successfully developed solutions that streamline day-to-day operations for various teams, enhancing customer service, communication, IT support, and financial services, among others. Adam's expertise lies not only in ServiceNow architecture but also in creating intuitive and user-friendly UI/UX designs. By combining his dedication to navigable interfaces with process automation, Adam consistently delivers solutions that surpass expectations. Beyond the professional realm, Adam finds joy in his hobbies outside of work. When he's not immersed in the world of technology, you'll likely find him tending to his hobby farm, indulging in woodworking, or forestry and land management operations.

Mikhail Isaev

Mikhail Isaev

Mikhail is a dedicated IT professional and Design Engineer with 17 years of experience in IT Service Management and IT Asset Management. His expertise in designing and implementing effective IT solutions spans multiple industries, including finance, telecommunications, and retail. Mikhail's extensive knowledge and certifications in ServiceNow and other platforms enable him to deliver tailored solutions that meet diverse business needs.

Gillian Carver

Gillian brings to Accelare a background in Biotech and Pharma, with experience working cross-functionally to solve wide-ranging issues. Prior to joining Accelare, they conducted process analysis, expanding production capabilities while maintaining product quality. Gillian’s interdisciplinary background and education is a product of their drive to solve problems across departmental silos and improve systems on a company level. Through their training and involvement in continuous improvement, Gillian gained experience on the impact of internal strategy on company success and an understanding of the important balance between internal and external initiatives. Gillian received their Bachelor of Science and Master of Science in Biomedical Engineering from Drexel University. They are pursuing an MBA at Northeastern University, concentrating in Supply Chain and Business Analytics. In their free time, Gillian enjoys jiu-jitsu, hiking, mountain biking, pilates, and trail running.

Derek Sewall

Derek is a Senior Design Engineer with a background in business analysis and systems design, and a passion for maximizing efficiency and standardizing processes. He applies his Actuarial Science, Business, and Psychology studies from Bentley University to align processes and technologies for both the public and private sector clients. Derek has experience on multiple Platform as a Service (PaaS) technologies including Salesforce and ServiceNow. In his personal time, Derek enjoys trying new recipes, taking long walks outside, and adding to his ever-growing sneaker collection. In his personal time, Derek enjoys trying new recipes, taking long walks outside, and adding to his ever-growing sneaker collection. In his personal time, Derek enjoys trying new recipes, taking long walks outside, and adding to his ever-growing sneaker collection.

Jason Hijazi

Jason is a consultant with an applied knowledge of business strategy, system implementation, and business development. With a BA in Communication Studies and an MBA from Northeastern in Corporate Finance & Data Analytics, Jason brings a wide range of both quantitative and qualitative skills to the Accelare team. Jason has a diverse set of skillsets, working as both a Business Analyst and a Quality Assurance project lead. As a Certified System Administrator, Jason has been a strong contributor to ServiceNow implementation projects, using both his technical and strategic skills to deliver better value for our clients. During his MBA studies, Jason was the President of a Graduate Consulting Club, helping young professionals find their passion for consulting. Outside of work, Jason is an avid lover of sports. You can find him on the golf course on weekends, watching the Dallas Cowboys/University of Alabama football, Barbequing, reading, or spending time with his friends and family.

Alexey Kazmin

Alexey is experienced ServiceNow architect with a proven track record of success managing projects and leading teams to meet business objectives with a diverse skillset across a wide range of ITSM platforms. Alexey has 10+ years ServiceNow experience across various modules, deployment of ServiceNow solutions and process/data migration in a wide variety of clients predominantly in Banking, Government and Service Provider industries.

Griffin Harris

Griffin Harris

Griffin is a consultant with experience working in business development, operations, and has worked with cross-functional teams solving a wide range of problems. Before joining Accelare, he worked for a leading North American cybersecurity company as an Operations Analyst and as Territory Management Specialist for Gartner Inc. His interdisciplinary background and breadth of experiences can add value across multiple verticals. These experiences have given him a broad understanding of how to diagnose customer problems and develop solutions that help clients achieve their goals while producing efficient and meaningful results. Griffin received his Bachelor of Science in Business Administration from American University and his Master of Science in Business Analytics from Northeastern University. Currently, he is pursuing his MBA from Northeastern University with concentrations in International Business and Leading People and Organizations. In his spare time, he is an avid fan of both the NHL (New York Rangers) and Premier League (Chelsea F.C.), and likes to ski, play ice hockey, beach volleyball, and spend time with friends and family.

Maureen Whooley

Nancy Seprinski

Nancy brings over 20 years’ experience to her role managing a variety of operational areas at Accelare, including accounting, human resources, employee on-boarding, and compensation and benefits administration. As our office manager, she helps set a clear path for success for each of our employees. Nancy’s prior positions with globally-recognized leaders, like PricewaterhouseCoopers, instilled in her a commitment to taking a "Team Effort" approach to developing organization success. Nancy likes to spend time with her husband, family and friends traveling and exploring new places.

Hadley Withington

Hadley Withington

Accelare Supplier Diversity Policy

As part of Accelare’s commitment to embracing diversity in the consulting industry, we continue to add new and work with a variety of diverse firms in our project delivery.

Accelare’s senior leadership takes supplier diversity seriously, taking it into consideration in the scoping of all projects undertaken by the company. This team is in charge of managing relationships with existing suppliers as well as identifying and qualifying new suppliers and subcontractors.

Meet The Team

Jack Calhoun

Mark McCormick

Brendan McLaughlin

Gary Blank

Rich Giordano

Deepa Backtala

Mark Withington

Chris McLean

Hannah Will

Jorge Suazo

Justin Lee

Matthew Donovan

Steve McCarthy

John Anderson

Trevor Muhl

Ryan Castaldi

Susan Katz

Jack Jamroz

Anmol Gola

Rita Andreichenko

Adam Faulkinberry

Mikhail Isaev

Gillian Carver

Derek Sewall

Jason Hijazi

Alexey Kazmin

Griffin Harris

Maureen Whooley

Nancy Seprinski

Hadley Withington

Accelare Supplier Diversity Policy

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