Omnichannel customer experience describes a holistic strategy for creating a seamless customer experience (CX) by thoroughly integrating all the points of contact and communication between
Business Model Innovation (BMI) is more than just a set of incremental changes; it represents a holistic and radical transformation of how a company creates
Enterprise Resource Planning (ERP) has become the nervous system for nearly every organization big and small. Fundamentally ERP links functional business groups (Sales, Accounting, Marketing, HR, Production,
Years ago when I was a Case Manager at the Tennessee Department of Human Services, I encountered a problem while determining a customer’s eligibility for benefits.
The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like
Throughout our SAFE Return to Work series, we’ve discussed the many business challenges raised by the COVID-19 pandemic. One of the most top of mind
Have you ever seen a Frank Lloyd Wright house? His homes are world famous masterpieces –with eight of them now inscribed as UNESCO world heritage
Creating Good Customer Experiences Creating good customer or constituent experiences is the difference between great companies and all others. What is a great experience? My
Effective strategy-to-execution is essential for any organization’s success. Strategy-to-execution is the bridge between a superb strategy and a great organization and breaks down the strategy
Although often desperately needed, business transformation is a daunting and messy process. Even with the best intentions, companies try to implement organization-wide change but encounter
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