by Mark Withington, on May 12, 2021 1:07:51 PM
Read Time: 4 minutes Does your organization actively measure and report on your customer experience (CX)? Or is your CX a vague catchphrase, like “this initiative is critical to the …
Read Storyby Mark Withington, on May 5, 2021 12:25:59 PM
Read Time: 4 minutes The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like your …
Read Storyby Chris McLean, on Apr 21, 2021 1:36:29 PM
Read Time: 4 minutes Due to the COVID-19 Pandemic, customers are purchasing and experiencing services remotely. Now many organizations are scrambling to undergo digital transformation to meet customer expectations. Having …
Read Storyby Mark Withington, on Apr 13, 2021 2:53:21 PM
Read Time: 6 minutes My daughter is a resident artist at the Seacoast Repertory Theatre, and (of course) her mother and I are very active theatre parents. But even before …
Read Storyby Chris McLean, on Apr 6, 2021 3:14:39 PM
Have you ever seen a Frank Lloyd Wright house? The homes he’s designed are world famous creations –with eight of them now inscribed as UNESCO world heritage sites. Outside of …
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