by Mark Withington, on May 12, 2021 1:07:51 PM
Read Time: 4 minutes Does your organization actively measure and report on your customer experience (CX)? Or is your customer experience a vague catchphrase, like “This initiative is critical to …
Read Storyby Mark Withington, on May 5, 2021 12:25:59 PM
Read Time: 4 minutes The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like your …
Read Storyby Chris McLean, on Apr 21, 2021 1:36:29 PM
Read Time: 4 minutes We all are customers. On a daily basis, we’re adding products to our Amazon cart or engaging with services offered remotely via digital platforms. Now, whether …
Read Storyby Mark Withington, on Apr 13, 2021 2:53:21 PM
Read Time: 6 minutes Hang with me: what does the world of theatre have to do with customer experience best practices? I think it’s the perfect parallel to understanding the …
Read Storyby Chris McLean, on Apr 6, 2021 3:14:39 PM
Have you ever seen a Frank Lloyd Wright house? His homes are world famous masterpieces –with eight of them now inscribed as UNESCO world heritage sites. Aside from his unique …
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