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Blog / The Human Digital Experience

by Andrew Easterling, on Oct 8, 2020 8:00:00 AM

Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …

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Topics:Digital TransformationAccelerated DevelopmentUser ExperienceThe Human Digital Experience

by Jack Calhoun, on Oct 2, 2020 10:58:19 AM

"Do not confuse customer services with customer service.” – Bill Quiseng, Customer Service Speaker and Blogger Recently, I needed help resolving an issue with my father’s estate. I needed access to …

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Topics:Digital TransformationThe Human Digital Experience

by Andrea Pohlman, on Jul 21, 2020 12:54:55 PM

I’m not going to lie – I used to consider my breaks online on social media and online shopping as a bit of an escape. I loved seeing pictures of …

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Topics:Digital TransformationUser ExperienceThe Human Digital Experience

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