Accelare’s Food Bank Platform as a Service (FPaaS) methodology provides a well-structured approach to integrating data sources and workflows utilizing ServiceNow’s cloud based applications.
As a CIO or COO of a food bank faced with the challenges of tackling food insecurity via spreadsheets, manual processing and disparate data sources, Accelare’s Food bank Platform as a Service (FPaaS) methodology provides a well-structured approach to integrating data sources and workflows utilizing ServiceNow’s cloud based applications.
Unlike traditional on-premise software, cloud computing provides an economical yet powerful set of tools without the headaches of local maintenance and operation.
Equally, FPaaS leverages out-of-the-box capabilities to implement data-as-a-service best practices that produce rapid results with minimal customization for:
With FPasS, organizations can:
The FPaaS software will afford food banks greater insights into their operations and a better understanding of which people use their services, thereby enabling more holistic interventions.
Furthermore, this platform allows organizations to better perform functions such as customer service, inventory management, and trend identification, which, in turn, allows for more efficient and impactful operations.
Combining behavioral economics and traditional customer experience design tools along with quantitative demographic and qualitative psychographic personas allow service providers such as health insurance, financial services, education and state governments to boost their CSAT and NPS. For example, using the digital experience concepts described earlier, Accelare was able to define a cusomter journey that reduced wait time as the Commonwealth of Massachusetts Registry of Motor Vehicles (RMV) by XXXX% by simply triaging customer types into “Ready to Go” (e.g., prepared) and ”Customer Service” (e.g., unprepared) lines.
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