Purpose Driven CX supercharges traditional Customer Experience tools like Customer Journeys, Service Blueprints and Empathy Maps by combining the concepts of Choice Architecture, Behavioral Economics, and Heuristics to ensure increased customer satisfaction and drive new growth.
Coupled with strategic OKRs and Accelare’s S2E implementation framework, our clients leverage the benefits of new technologies and process reengineering to provide breathtaking CX and new revenue opportunities.
If you feel your CX initiatives lack strategic grounding and operational/revenue impact, please contact us to discuss how Purpose-Driven CX might help you.
Beyond traditional segmentation, understand why your customers act the way they do.
Bring your CX to life with a set of customer psychographic archetypes that pressure test you CX
A stage-gate well documented process and governance structure to ensure the right services are brought to market on-time and on-budget.
Develop a corporate wide understanding of what your customers are doing
Document your CX for execution and sign-off before project teams engage.
Using Behavioral Economics, focus on the Customer’s heuristic decision process and ‘nudge' them toward our desired outcome.
A three-tier framework that ensures the right people are making the right decisions the right time.
What is the Customer Experience Assessment?
Accelare has designed the Customer Experience Assessment to diagnose your CX program across 5 domains. We will send you a complimentary customized report tailored to your organization. Our team of experts will make recommendations and provide further insights as to your company’s strengths and the area of opportunity.
It all starts here. Take this assessment to receive your personalized report straight to your inbox!
Shift your customer support from a high cost, high interaction offering to a cost-conscious, self-service seamless end-to-end experience.Download Our E-Book →
It takes an end-to-end examination of your customer's journey - from your processes, the people who execute them and the technology that supports them.Read Our Blog →
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