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Purpose-Driven Customer Experience

Beyond simple CX design, you need a purpose-driven, choice architecture approach to deliver breakthrough growth and customer satisfaction.

Drive Growth and Customer Satisfaction

Purpose Driven CX supercharges traditional Customer Experience tools like Customer Journeys, Service Blueprints and Empathy Maps by combining the concepts of Choice Architecture, Behavioral Economics, and Heuristics to ensure increased customer satisfaction and drive new growth.

Coupled with strategic OKRs and Accelare’s S2E implementation framework, our clients leverage the benefits of new technologies and process reengineering to provide breathtaking CX and new revenue opportunities.

If you feel your CX initiatives lack strategic grounding and operational/revenue impact, please contact us to discuss how Purpose-Driven CX might help you.

Psychographic Segmentation

Beyond traditional segmentation, understand why your customers act the ​way they do.

Persona Design & Empathy Mapping

Bring your CX to life with a set of customer psychographic archetypes that pressure test you CX ​

Service Design Lifecycle Management

A stage-gate well documented process and governance structure to ensure ​the right services are brought to market on-time and on-budget.

Customer Journey Development

Develop a corporate wide understanding of what your customers are doing​

​Service Blueprinting

Document your CX for execution and sign-off before project teams engage.

Choice Architecture

Using Behavioral Economics, focus on the Customer’s heuristic decision process and ‘nudge' them toward our desired outcome.

CX Governance

A three-tier framework that ensures the right people are making the right decisions the right time.​

 

 

Diagnose your Customer Experience in 5 minutes.

What is the Customer Experience Assessment?

Accelare has designed the Customer Experience Assessment to diagnose your CX program across 5 domains. We will send you a complimentary customized report tailored to your organization. Our team of experts will make recommendations and provide further insights as to your company’s strengths and the area of opportunity.

5 Domains of Customer Experience

It all starts here. Take this assessment to receive your personalized report straight to your inbox!

Start Now

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We offer an enterprise approach to digital transformation - combining the Enterprise Fitness framework and Strategy-to-Execution (S2E) to help you adapt your people, process, and technology for the new normal.
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