person putting stars on satisfaction meeting
Digital Strategy
Hadley Withington

What is Customer Experience Optimization?

Every touchpoint between your organization and your customers represents an opportunity to build loyalty or create frustration. Customer experience optimization is the strategic process of

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chess pieces on a board with neon lights
Digital Strategy
Hadley Withington

Developing an AI Business Strategy: 4 Essential Steps

Conventional tactics—grafting AI onto outdated operational frameworks—yield merely incremental gains. A genuinely transformative AI business strategy is a complete metamorphosis: restructuring decision architectures, reconfiguring value

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digital butterfly
Digital Transformation
Hadley Withington

What is Digital Transformation?

Consider two divergent paths: The first organization diligently automates existing processes, celebrates modest efficiency gains, and gradually loses market relevance. The second maintains daily business

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