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I recently completed a round of in-depth research on the current state of business architecture practices. One of the areas I looked into was the
Companies with strong CX strategies outperform their competitors, enjoying higher customer satisfaction, loyalty, and advocacy. But creating a standout CX is no simple feat. It
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Clear, well-defined strategy is essential for a business’s success. Without a detailed, thoughtful strategy, a business can wander through the wilderness. Within the domain of well-defined
The rise of AI drastically shifts businesses from the “automation” technologies of the past to the “transformation” technologies of our collective present. While traditional IT
The health insurance industry is in a new digital age, one characterized by rapid change, disruptive technologies, and evolving customer expectations. Drawing from the wealth
We stand at the precipice of a new era where the power of human ingenuity is amplified by the boundless potential of artificial intelligence. In
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