This major university was to prepare their campus for a safe reopening to their campus community. With the ultimate goal of integrating to the state's proprietary tracking and tracing application.
We implemented ServiceNow's Vaccine Administration Management application, and in just 5 days, from opening to Go-Live, we saw wait times decrease 88%.
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We provided a coordinated way to plan projects, allocate resources, and manage portfolios through an organizational restructuring on ServiceNow's platform.
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Delivery of a digital solution, replacing spreadsheets, to provide tracking, analysis, and audit assistance for IT forecasting and budgeting processes.
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Recruit 1400 Behavioral Health Providers into the AllWays Health Partners Provider Network in a six-month time frame.
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Second Harvest Heartland was dealing with sensitive data and multiple partners on a centrally managed system, so their team needed a solution that would adhere to HIPAA guidelines for data security.
"Accelare is very different from other ServiceNow partners in our area. They care more about the relationship & making sure that they are meeting our needs as opposed to having us ‘fit’ into how they do business."
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We configured scripted access control list, business rules, user roles and groups and more! Moving forward, this ensures that distributors only have access and visibility into the data tailored to their role.
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Second Harvest Heartland had previously tried to implement access controls themselves, but they were not successful.
Our team was able to complete the ServiceNow solution implementation, exercising best practices all while training their employees throughout the engagement.
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Client needed a solution centralizing research cases and streamlining processes. Organization had too much dependency on spreadsheets and non-centralized documentation. There was a lack of visibility to workloads across teams.
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The RMV needed to run and improve while transforming from an analog operation to offer digital services. The Commonwealth asked Accelare to intervene to help.
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Our client is an innovative global consulting firm focused on improving clients’ performance through timely, cost-effective, quality solutions.
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We ensured the right work was being resourced and managed to execute their strategy with the newly adopted Agile work model.
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The client had high demand from customers requesting time to work with their new technology. They lacked a front-end tool for customers to request time and stay apprised of their request status. They also needed an efficient method to screen and process customer applications.
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They were using Survey Monkey, they had no way to connect surveys into ServiceNow’s CSM efficiently.
"They always respond in a timely manner and are very helpful with all of our requests and questions. They have taken time out of their crazy schedule to give us guidance and direction on things – which we are grateful for."
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Our team has in-depth knowledge of Service Portal and was able to deliver an optimized user experience that exceeded the capabilities of Survey Monkey.
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We delivered a greatly improved user experience and a streamlined process for providing SNAP benefits.
We also used Flow Designer for a low code solution to implement a new feature.
The client needed a more robust, customer-centric platform to manage external customer interactions.
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They used an alternative calendar solution to coordinate and staff volunteers for events and needed an interface enhancement to increase volunteer satisfaction and usability.
"Accelare was able to jump right into our environment and make a huge difference with our projects."
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Our team focused on creating a seamless user experience through development and testing. Our developers were also highly experienced with Service Portal and front-end design so we could quickly stand up a meaningful and effective solution.
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Previous implementers of the NOW platform had completed work that was not well documented, so our team quickly learned and developed a solution to implement new improvements on the platform including correcting the ‘Date/Time’ functions, to mitigate confusion for event attendance.
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Inconsistent tracking and management of customer issues. Email was the primary method for communicating updates and actions taken during troubleshooting and resolution.
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Client’s in-house customer support system did not have capabilities to provide external, customer-facing communications and issue tracking. Need for a solution to seamlessly integrate with ITSM.
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The client needed a better way for the hearing and speech impaired community to access the city's extensive 311 services. They needed the ability to extend functionality to any text user, to include a focus on millennial and senior populations.
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Lacked system development expertise and needed help implementing ServiceNow enhancements.
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Client was receiving data errors from the system and didn’t trust the accuracy of their information.
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Desired one system that could be used across departments with streamlined processes and serve as the single source of truth. Over time, the client wanted to consolidate many of their homegrown platforms into one system.
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Client was struggling between keeping their ServiceNow platform maintained and creating enhancements to support the business.
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Changes to internal processes resulted in misalignment of ServiceNow catalog items and workflows. Over-creation and reliance on manual workarounds.
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Client needed a robust solution for Customer Services Agents to support customers and keep Sales Representatives informed. Multiple customer-facing support sites needed to be consolidated and streamlined.
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Client needed a service portal for their customers to manage access to their equipment.
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Multiple instances of ServiceNow with several customizations in play.
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Client needed a cloud solution to provide a replacement ticketing system and self-service capability.
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Client was managing multiple external communications systems and wanted to consolidate into a single system.
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Expand ServiceNow IT Service Management (ITSM) beyond Incident Management. Reduce existing customizations. Client needed help creating processes and implementing their strategy.
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Client required an IT Service Management (ITSM) platform with self-service portal for their end users.
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Client needed a centralized automated solution that supported and measured customer service
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The client needed a more robust HR platform.
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Client had outdated, legacy ITSM and project management tools & processes.
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