Accelare is proud to welcome our newest Central Region Team Member, Mr. Landon Cook. Landon, a Senior Consultant, joins the team with a rich history of experience in government, coming to us from the State of Tennessee as their former Director of Customer Service.
Landon Cook is a proven change leader and future-maker. Landon shaped his career within state government, where he inspired the art of the possible by leading and executing the challenge to implement Customer Service Management (CSM) on the ServiceNow platform. The synthesis of automated workflow systems within government programs paved the way for an agency-wide digital revolution. Landon was a leader for state-wide customer experience design and process re-engineering. After a decade of public service, he joined Accelare in early 2020. He eagerly continues his pursuit to modernize the public sector’s service delivery models, seeking to solve the urgently growing need for innovation and collaboration within the government.
We invite you to explore these links to some of Landon’s most compelling work and awards:
Without self-reflection and sincere introspection, denying yourself the opportunity to advance and expand upon your value system throughout a long, complex life is a surefire way to shut down your own creativity altogether.
Here at Accelare, we feel it is equally important is getting to know Landon as a human, as well! A few little-known facts about Master Cook is that he is an accomplished pianist and an enthusiastic traveler. When he is not working, flying, or exploring, he can be found most evenings performing in his sold-out living room, poring over some turn-paging music theory texts, or planning more adventures with his wife. He holds a degree in English and International Relations from the Middle Tennessee State University.
We also took a page from the Proust Questionnaire to get a little deeper into what makes Landon tick:What is your idea of perfect happiness?
An alternation between these three activities:
A healthy balance of each of these keeps me completely in-tune!What is your greatest fear?
Wasting a life and squandering anything I've been granted. I feel that I have been fortunate in life and would feel incredible regret and disappointment to waste the gifts that colleagues, friends, and family have given me. I consider it my responsibility to return others' investments by paying it forward.What do you consider the most overrated virtue?
Avoiding self-contradiction at all costs, seen frequently in the public sector, and sometimes even in organizational leadership. Without self-reflection and sincere introspection, denying yourself the opportunity to advance and expand upon your value system throughout a long, complex life is a surefire way to shut down your own creativity altogether. Once a person acknowledges that their opinions and even beliefs may be built upon misinformation or misaligned influencers, they open a safe way (albeit challenging) to learn how to truly open up to new ideas, thereby granting a powerful tool for complex problem-solving.If you could change one thing about yourself, what would it be?
An obsessive need for depth and meaning in all things. I like enough the characteristic of searching for meaning plenty, but I would gladly take a cut on the obsession for it 😊Where would you most like to live?
Singapore or London. You can read about societies all day, and you can learn cities by exploring them on foot, but you can only know a culture by living it.What is your most treasured possession?
My family grand piano built in 1917 and a life-sized painting from a very dear family friend. Each is priceless to me.Who are your favorite writers?
Mark Twain, W.E.B. Du Bois, Joseph Conrad, Norm MacDonald, and Sun Tzu.What is the trait you most deplore in others?
Selfishness. Granted, biologists say it is a vital survival trait in each of us (like many of the more base human emotions); however, I believe selfishness is to first be understood and second to be managed my each person individually. We are all capable of selfishness, but it is necessary to adopt the discipline to exercise control of one's selfishness.If you were to die and come back as a person or a thing, what would it be?
Just a tree would be plenty fine by me.
Landon will be launching his Accelare blog series in the coming weeks, entitled: Art of the Possible: The Government of Tomorrow. He’ll be taking on such meaty topics as government cultures and how to impact change and adoption in these challenging times. You will be able to subscribe to his innovative feed very soon.
To meet Landon, please reach out: firstname.lastname@example.org