by Jeff Scott, on Apr 30, 2018 2:18:09 PM

“Everyone is trying to do their best but they don’t fully understand our strategy. As a consequence, we are getting better and better at things that don’t matter.” Senior Business …

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by Jeff Scott, on Apr 18, 2018 9:37:41 AM

Author's note. Almost every day I talk with smart, capable executives who struggle to bring their strategies to fruition. They want to run a great organization but settle for good… …

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by Steve Sexton, on Apr 13, 2018 3:10:45 PM

As more business organizations embark upon their digital journey and become more service oriented in the “as a service” economy, the greatest results will come from taking a holistic perspective …

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by Mark Withington, on Apr 9, 2018 6:44:01 PM

He might have asked, “Are you [customer] experienced?”, but then again, probably not. One thing he would have most likely agreed with, though, is that nearly all of us have …

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by Richard Lynch, on Apr 9, 2018 8:14:19 AM

Artificial Intelligence (AI) and business intelligence are hot topics in many companies and attracting big budgets. Companies are launching pilots and centers of excellence to tap into the power of …

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