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COVID-19 and social distancing has forced organizations (and society in general) to adapt lifestyle and work patterns in a remarkably short time. For many knowledge workers that has meant working …

It is no secret that COVID-19 has dramatically changed how many companies operate on a day-to-day basis. From moving folks out of cubicles and onto their couches to interacting with …

Customers are becoming more and more reliant on multi-channel technologies – mobile devices, social media and beyond – for their brand interactions…and the habits for supporting these customers are changing, …