by Landon Cook, on Oct 21, 2020 6:30:00 AM

In our last piece, we shared an incredible story about Bob. Bob is a microcosm of workplace cultural impact, and stories like his must be well-understood to build well. There are thousands of Bobs working in …

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Topics:Business with Government: Doing More Work, BetterGovernment Transformation

by Andrew Easterling, on Oct 8, 2020 8:00:00 AM

Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …

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Topics:Digital TransformationAccelerated DevelopmentThe Human Digital ExperienceCustomer ExperiencePlatform Design Engineering

by Jack Calhoun, on Oct 2, 2020 10:58:19 AM

"Do not confuse customer services with customer service.” – Bill Quiseng, Customer Service Speaker and Blogger Recently, I needed help resolving an issue with my father’s estate. I needed access to …

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Topics:Digital TransformationThe Human Digital ExperienceCustomer Experience

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