Blog / Accelerated Development

Effective operating model design is critical to achieving strategic results. Without designing the operating model to focus on the strategic agenda, organizations are set up to fail. A successful discussion …

Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …

Customers are becoming more and more reliant on multi-channel technologies – mobile devices, social media, and beyond – for their brand interactions. So naturally, the habits and business practices for …

Looking for a way to streamline tasks that engage your end user? Modals are the answer. If implemented correctly, they are a seamless way to create an effective interface element that ultimately helps the user complete items quickly …