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Blog / Change Leadership

3 Principles to Designing Delightful Government Experiences

by Landon Cook, on May 19, 2020 4:45:00 PM

3 Principles to Designing Delightful Government Experiences

Delighting a customer is the highest attainable goal for Customer Experience (CX) professionals, and with the impressive loyalty and growth it generates (article by Toma Kulbytė), it is no surprise …

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Topics:Digital TransformationCity of InnovationChange LeadershipTransform Government

5 Tools to Build Trust...When Things Get Nuts

by Jennifer Byrnes, on Apr 24, 2020 3:45:00 PM

5 Tools to Build Trust...When Things Get Nuts

It is unlike anything we’ve ever before experienced. We’re navigating a changed, uncharted world. For so many people, amplified uncertainty and fear is disrupting life. A life we once knew has been upended by COVID-19. As economies around the world have stunted, …

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Topics:Digital TransformationChange LeadershipBuild Trust
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