by Landon Cook, on May 19, 2020 4:45:00 PM
Delighting a customer is the highest attainable goal for Customer Experience (CX) professionals, and with the impressive loyalty and growth it generates (article by Toma Kulbytė), it is no surprise …
Read Storyby Andrea Pohlman, on Mar 31, 2020 10:43:07 AM
We are operating in unprecedented, unchartered times . . . COVID-19 times, to be exact. As we scramble to ensure that our staff can do things they’ve never done before—like working from remote locations—many of us …
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