Blog / Platform Design Engineering

by Harper Vickery, on Apr 29, 2021 2:20:13 PM

When quarantine began, my challenge was “How do I keep myself entertained?” Talk about creative… But I saw it as my chance for me to immerse myself in my artistic …

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Topics:Digital TransformationThe Human Digital ExperienceServiceNowPlatform Design Engineering

by Andrea Pohlman, on Apr 8, 2021 7:30:00 AM

XAM? I have to have it! But, wait a minute… what is it? Well, before we tell you about XAM, we have to first get you some background on VAM …

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Topics:Digital TransformationUser ExperienceThe Human Digital ExperienceServiceNowPlatform Design Engineering

by Andrew Easterling, on Oct 8, 2020 8:00:00 AM

Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …

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Topics:Digital TransformationAccelerated DevelopmentThe Human Digital ExperienceCustomer ExperiencePlatform Design Engineering

by William Scott, on Aug 10, 2020 11:58:45 AM

Customers are becoming more and more reliant on multi-channel technologies – mobile devices, social media and beyond – for their brand interactions…and the habits for supporting these customers are changing, …

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Topics:Digital TransformationAccelerated DevelopmentCustomer ExperienceServiceNowPlatform Design Engineering

by Jack Calhoun, on Jul 28, 2020 3:15:00 PM

It was the spring of 1990, computers were just starting to be distributed throughout the business - no longer a “mainframe” in the basement. Tim Berners-Lee develops HyperText Markup Language …

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Topics:Strategy to ExecutionDigital TransformationPlatform Design Engineering

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