by Jack Calhoun, on Dec 14, 2021 1:45:38 PM
70 percent of survey respondents said that their companies either have a digital transformation strategy in place or are working on one. The urgency for understanding and implementing the digital …
Read Storyby John Anderson, on Nov 23, 2021 1:28:01 PM
The demand for behavioral health services has been on the rise for many years and has grown exponentially since the beginning of the COVID-19 pandemic. In a recent January 2021 …
Read Storyby Chris McLean, on Nov 11, 2021 8:00:00 AM
Do you find that your Customer Satisfaction Surveys (CSAT) and Net Promoter Scores (NPS) are not telling the full story of the customer experience? While these methods are commonly used …
Read Storyby Chris McLean, on Sep 16, 2021 7:15:00 AM
What has been the most significant motivator for your business to reassess (or even begin!) its approach to digital transformation? For many, the global disruptions caused by COVID-19 in 2020 …
Read Storyby Camille Super, on Aug 26, 2021 11:30:00 AM
Read Time: 5 minutes As explored in Part 1 of this article, ‘Systemic Healthcare Change: Value-Based Care & Digital Transformation’, the healthcare industry is experiencing a paradigm shift from a …
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