Blog / Platform Design Engineering

by Chris McLean, on Sep 16, 2021 7:15:00 AM

What has been the most significant motivator for your business to reassess (or even begin!) its approach to digital transformation? For many, the global disruptions caused by COVID-19 in 2020 …

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Topics:Digital TransformationPlatform Design EngineeringHealthcare Transformation

by Camille Super, on Aug 26, 2021 11:30:00 AM

Read Time: 5 minutes As explored in Part 1 of this article, ‘Systemic Healthcare Change: Value-Based Care & Digital Transformation’, the healthcare industry is experiencing a paradigm shift from a …

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Topics:Digital TransformationPlatform Design EngineeringHealthcare Transformation

by Harper Vickery, on Apr 29, 2021 2:20:13 PM

When quarantine began, my challenge was “How do I keep myself entertained?” Talk about creative… But I saw it as my chance for me to immerse myself in my artistic …

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Topics:Digital TransformationThe Human Digital ExperienceServiceNowPlatform Design Engineering

by Andrea Pohlman, on Apr 8, 2021 7:30:00 AM

XAM? I have to have it! But, wait a minute… what is it? Well, before we tell you about XAM, we have to first get you some background on VAM …

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Topics:Digital TransformationUser ExperienceThe Human Digital ExperienceServiceNowPlatform Design Engineering

by Andrew Easterling, on Oct 8, 2020 8:00:00 AM

Creating a differentiated experience requires you to surrender yourself, in a way, to understand how you’re going to delight every customer. A customer typically only calls a contact center when …

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Topics:Digital TransformationAccelerated DevelopmentThe Human Digital ExperienceCustomer ExperiencePlatform Design Engineering

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