Good Customer Experiences...Starts and Ends with Good Business Processes

WorkFit Product Customer Journey Customer Experience

Creating good customer or constituent experiences is the difference between great companies and all others. What is a great experience? My working definition: a great customer experience delivers the outcome the

How to Drive Greater Value from Business Architecture? A Question Behind a Question.

The Business Architect Business Architecture Capability Model WorkFit Product

How do you measure the value of business architecture?  This is a constant question I get from our customers. It is also proven to be quite a challenge to answer. My response has changed over time as Business

WorkFit Basic for SharePoint

The Business Architect Business Architecture Capability Model WorkFit Product

How many companies are still using spreadsheets to manage their process/capability inventory?  Most organizations started with Microsoft Excel and have struggled to socialize the business value of capability-based

Five Ways to Fail at Business Architecture

Most business architecture analysts and pundits (including me) focus on how to succeed at business architecture. And indeed, most of what I have written has concentrated on how to succeed and sustain a business

How to Move Your BA Practice from Good to Great

The Business Architect

In my business architecture research, I have discovered three fundamental types of practices: struggling, succeeding, and sustaining. Struggling practices are typically early in their development – less than two