Chris McLean

Recent Posts by Chris McLean:

by Chris McLean, on Feb 9, 2023 5:56:00 PM

Have you ever seen a Frank Lloyd Wright house? His homes are world famous masterpieces –with eight of them now inscribed as UNESCO world heritage sites. Aside from his unique …

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Topics:Digital TransformationCustomer Experience

by Chris McLean, on Jun 22, 2022 9:23:23 AM

Selecting the right systems for a business is a tough task that many businesses get wrong. The right system for a business does not just mean the functionality a system …

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by Chris McLean, on Nov 11, 2021 8:00:00 AM

Do you find that your Customer Satisfaction Surveys (CSAT) and Net Promoter Scores (NPS) are not telling the full story of the customer experience? While these methods are commonly used …

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Topics:Digital TransformationCustomer ExperiencePlatform Design Engineering

by Chris McLean, on Sep 16, 2021 7:15:00 AM

What has been the most significant motivator for your business to reassess (or even begin!) its approach to digital transformation? For many, the global disruptions caused by COVID-19 in 2020 …

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Topics:Digital TransformationPlatform Design Engineering

by Chris McLean, on Apr 21, 2021 1:36:29 PM

Read Time: 4 minutes We all are customers. On a daily basis, we’re adding products to our Amazon cart or engaging with services offered remotely via digital platforms and digital …

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Topics:Digital TransformationCustomer Experience

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