We are so excited for our very own Mark Withington, Principal Consultant and Purpose Driven Customer Experience practice leader, to run 'Session 103: The Revolution Will Now Be Digitized' at the ICMI Contact Center Expo.
Mark will discuss the elements of digital transformation through the lens of the customer experience touching on behavioral economics, service design thinking, Strategy-to-Execution, and more. Hope to see you there!
Interested in attending the ICMI Contact Center Expo? Register here today and join us April 20th at 1:30pm EST with Mark Withington for 'Session 103: The Revolution Will Now Be Digitized'.